REGULATORY INFORMATION

Complaints Procedure

At Expert Law, we aim to constantly work to improve our customer service. Your feedback is important to us and is held with the upmost value. This not only helps us maintain our service but contributes to future improvements.

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    To make a formal complaint, please contact us by Telephone, Letter or Email on complaints@expertlaw.co.uk. This will be passed to our Complaints Officer. Once we have received a formal complaint, we will reply with acknowledgement of your complaint and outline our internal complaints handling processes of what steps will be taken to resolve the issue. Please allow us 3-5 working days to respond. If an issue arises of which we as a business are not in a suitable position to respond, a holding response will be sent along with a timescale of when a final response will be sent.

    For complaints you are not content with or you feel we have not fulfilled our duty, please refer your complaint to the Legal Ombudsman. For further information, See below:

    Legal Ombudsman PO Box 6804
    Wolverhampton WV1 9WG

    Tel: 0300 555 0333
    Email: cmc@legalombudsman.org.uk
    Web: http://www.legalombudsman.org.uk

    If your complaint relates to an insurance policy covering your case, you may contact the Financial Ombudsman Service via telephone, email or post, see below:

    Tel: 0800 0234567
    Email: complaint.info@financial-ombudsman.org.uk
    Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR

    Call 0800 170 7070 to speak to the team today!
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